Telephone Etiquette - Staff Training DVD

Telephone Etiquette - Staff Training DVD

Regardless of whether your business relies solely on the telephone, or whether it is just one aspect of your organisation, maintaining a high level of service on the phone is crucial.

Telephone communication is often the first contact a caller will have with your business.

Presented by Brodie Young, this presentation takes you through the necessary steps of gaining and maintaining a high level of customer service over the phone, including:

•Preparing for the call
•Using your voice effectively
•Concentrating solely on the customer
•Correct etiquette for placing a caller on hold
•Dealing with simultaneous customers in person and on the phone



INFORMATION
 LANGUAGE: English       ASPECT RATIO: 16x9       FEATURE RUN TIME: 11 MINUTES
 ALL RIGHTS IN THIS DVD VIDEO ARE RESERVED AND IT IS STRICTLY PROHIBITED TO USE THIS DVD FOR ANY PUBLIC MEANS.
 COPYRIGHT ELMBRIDGE ADVANTAGE 2007


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Corporate Workplace Training Videos - Telephone Etiquette

Corporate Workplace Training Videos - Telephone Etiquette
Corporate Workplace Training Videos - Telephone Etiquette
Corporate Workplace Training Videos - Telephone Etiquette


Telephone Etiquette Video Sample

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Telephone Etiquette Video Sample

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